FAQS
SHIPPING
Q: Why hasn't my order's tracking status been updated?
A: There may be a delay in tracking updates due to a number of circumstances, including:
- The parcel is currently at a post office sorting center.
- The parcel is undergoing local customs clearance procedures.
- The parcel is being affected by uncontrollable factors such as bad weather, political issues, or during peak order periods.
It is important to note that such delays are often caused by the time difference between logistics updates and their receipt. We recommend checking back again in a few hours if you are experiencing tracking issues. If the problem persists, please don't hesitate to contact us at support@santalike.com for further assistance.
Q: How can I track my order?
A: To track your order, follow these steps:
1.Go to the top of the page and click on "Order Status".
2.Check for the presence of a tracking number, which indicates that your parcel is in shipment.
3.If a tracking number is available, you will receive a shipping confirmation email with a tracking number or a "Track Your Package" button.
4.Click on the tracking number or button to track your package.
5.If you have not received a shipping confirmation email, please check your spam filter.
If you are still unable to locate your tracking information or have any other concerns about your order, please don't hesitate to contact us at [email protected] for assistance.
ORDERING
Q: How do I use my promo code?
A: To apply your promo code, simply enter it at the checkout page when placing your order. The discount will be automatically applied to your order total.
Q: How can I choose the right size for me?
A: To help you find the perfect fit, our product pages include detailed size charts. Simply refer to the size chart for the product you are interested in and select the size that best corresponds to your measurements. If you have any doubts or need further assistance, please don't hesitate to contact us. We would be happy to provide more information or answer any questions you may have about the size or any other aspect of the product.
Q: How do I place an order on santalike.com?
A: Placing an order on santalike.com is easy and straightforward. Here are the steps:
- Browse our website using a device of your choice (e.g., smartphone, computer, or tablet). You can find detailed product descriptions, including pictures and materials, to help you make an informed decision. You can also use our suggestion feature to find products that may interest you based on your browsing history.
- Once you have found the product you want to purchase, select the size and quantity and click the "add to cart" button. You can continue shopping or proceed to checkout.
- To complete your order, click on the cart icon in the top right corner of the page. Review your choices, and if you have a promo code or voucher, enter it in the designated field. When you are ready to place your order, click the "proceed to checkout" button and follow the prompts to enter your payment and shipping information.
Q: Can I change the shipping address of my order?
A: Yes, you can change your shipping address before your order is shipped by contacting our customer service team at support@santalike.com. Please note that once an order has been shipped, it is no longer possible to modify the shipping address. If you update your shipping address in your account after placing an order, the new address will only apply to future orders and will not affect the current order.
Q: Can I cancel my order after placing it?
A: It is generally not possible to cancel an order once it has been placed. If you wish to cancel your order, please contact our customer service team at [email protected] as soon as possible. If your order has already been processed and is in the "Processing" stage, we may be able to cancel it for you, but we cannot guarantee that this will be possible. If your order has been shipped, it will not be possible to cancel it. If you need to return your order after it has been delivered, please contact our customer service team for assistance.
Q: Will my package be charged customs and import charges?
A: Depending on your location and the value of your order, your package may be subject to customs and import charges. These charges are the responsibility of the recipient and must be paid in order to receive the package. santalike has no control over these charges and cannot predict what they may be. It is advisable to contact your local customs office for information on the applicable charges and taxes in your country.
Other
Q: How do I change the currency of the prices displayed on the website?
A: The default currency for prices displayed on our website is US Dollar (USD). To change the currency, click on the USD symbol in the top left corner of the page. This will bring up a drop-down menu where you can select the desired currency. Please note that the actual price of the products and any applicable taxes and fees may vary depending on the currency you choose
Q: Is my personal information protected on your website?
A: Yes, we take the protection of your personal information very seriously. To ensure the security of your personal information, we use SSL (Secure Sockets Layer) technology, which is the industry standard for secure e-commerce transactions. This technology encrypts your personal information, such as credit card numbers, names, and addresses, as it is transmitted to our website.
In addition, we never store your payment information in our backend system. All of your private payment information is directly passed to and stored in the secure servers of your bank or PayPal.
Finally, you are protected by the Fair Credit Billing Act, which prohibits your bank from charging you for more than $50.00 for any unauthorized charges.
If you have any questions or concerns about the security of your personal information, please contact us at support@santalike.com . We are here to help.